Citrus AI Agent is an AI powered assistant that can answer calls and messages, speak to your customers in natural language, and complete tasks like bookings, reminders, follow-ups and basic support.
It works over Voice, SMS and chat, connects to your existing systems, and runs in the background, so your team has more time for higher value work.
The platform is designed for organizations that handle a lot of repeated customer conversations, for example:
If your phones are busy, your inbox is full, and your team is stretched, Citrus AI Agent is built for you.
Most organizations see the same issues:
Citrus AI Agent helps by:
Typical use cases include:
These workflows are configured to match your business and industry.
No. The goal is to work with what you already use, not force a full replacement.
Citrus AI Agent can connect to:
Your team keeps using the tools they know. The AI uses secure connections to read and update the information it needs.
From your side it feels like this:
Behind the scenes:
Yes. Security and privacy are core parts of the design.
Key points:
For regulated environments such as healthcare, we follow best practices and can align to frameworks such as the Australian Privacy Act. Specific requirements are covered with you during onboarding.
For a standard implementation with clear workflows and existing systems, most customers can expect an initial go live within 14-21 days.
More complex projects, for example with multiple integrations or strict regulatory requirements, may take longer and are scoped with you in advance.
No. The goal is to remove repetitive tasks, not remove people.
The Citrus AI Voice Agent:
In many organizations, this improves both customer experience and staff satisfaction.
It feels less like a machine and more like a capable digital assistant that understands what your customers are trying to do.
Pricing is flexible and designed to match different business sizes and usage levels.
In general:
Detailed pricing is provided after a short consultation where we understand your call volumes, workflows, and integration needs.
Today, the platform works well for:
We are actively adding more industry templates and advanced features such as deeper analytics, sentiment signals, and expanded language support. If your industry is not listed here, we can still explore whether the current platform fits your needs.
Typical steps:
You do not need a large internal technical team to get started. We guide you through each step.
Yes. When allowed by your systems, the AI can verify customer details and access information like:
For healthcare, this could include checking patient identifiers, verify upcoming visits, or confirm basic details before completing a booking or message.
This depends on your integration preferences and privacy rules.
If the AI is unsure, it will:
It is designed to avoid making incorrect assumptions.
Yes. You can customize:
Healthcare providers can use more formal, compassionate wording.
Retail and eCommerce may prefer a more energetic tone.
Automotive may want a professional but friendly voice.
Absolutely. The platform can handle:
These workflows are fully configurable and can be triggered instantly based on customer actions.
Smaller businesses often struggle the most with missed calls and limited availability.
For them, Citrus AI Agent acts like:
This can significantly reduce the workload while improving customer satisfaction.
Yes. You can choose:
Many businesses start with after-hours automation and expand to full coverage once they see the benefits.
Yes. Multilingual support is part of the roadmap and can be enabled depending on your region and requirements.
Current options include English-speaking workflows, with expansion into other languages such as Mandarin, Hindi and Arabic through OpenAI language models.
Yes. The platform can support multi-step workflows. For example:
Healthcare:
“Book appointment → collect referral details → confirm SMS → notify clinic staff.”
Automotive:
“Capture lead → check availability → schedule test drive → update CRM.”
Real Estate:
“Inquiry → check inspection time → confirm booking → send address + instructions.”
These workflows can be designed to match your exact operational process.
You will have access to insights such as:
Nothing breaks.
The system automatically scales to support more calls or messages without any manual intervention.
Not a problem.
We can support:
If integration is not possible today, you can still use many features while you upgrade systems later.
Yes. It can intelligently route based on:
It ensures that important or complex calls reach the right person.
Yes. Many organizations start with a limited pilot focusing on one high-impact workflow such as bookings, lead capture, or after-hours handling.
This lets you see real results before rolling out wider.
Most customers can go live within 7 to 14 days, depending on the complexity of workflows and the systems you use.
A typical timeline looks like:
For larger enterprises or multi-location organizations, we follow a phased rollout to ensure smooth operations.
The setup is simple and guided. You don’t need a technical team.
We typically:
If your systems support APIs, integration is even faster. If not, we can still work through email and calendar-based workflows.
No problem. Many organizations use a hybrid model:
The system is designed to manage both directions of communication seamlessly.
They can. At any point the AI can:
This keeps your customer experience human when it needs to be.
Yes. You can choose:
This flexibility helps businesses adopt the system at their own comfort level.
Yes. You do not need to change your business number.
Calls will still come into the same number customers know. Behind the scenes, conversations route through the AI before transferring to staff or completing tasks.
Yes. It scales automatically because it runs on Amazon Web Services.
Whether you receive 20 calls a day or 2,000 calls during a peak period, the AI maintains consistent performance without delays.
You’ll receive insights such as:
For technical teams: deeper monitoring can be enabled through CloudWatch, QuickSight dashboards, and API logs.
Citrus's AI Voice Agent offers flexible pricing to suit businesses of all sizes.
Pricing below based on Australian Dollars (AUD)
Citrus's AI Voice Agent offers flexible pricing to suit businesses of all sizes.
Pricing below based on Australian Dollars (AUD)
Citrus understands this ever-evolving solution landscape and has partnered with market leaders to deliver a comprehensive communication and collaboration solution.
